Order Entered

Order entered

Why do I have a surcharge on my invoice?
Surcharges most often apply for translations above 250 words/page, but may also apply for additional services requested. Any surcharges will be identified c...
Mon, 1 Jun, 2020 at 12:06 AM
I just placed an order. Where do I enter my address?
To enter or modify your chosen mailing and/or emailing addresses, use the ADDRESS link provided in your Order Summary email, which is sent after your invoic...
Fri, 3 Jan, 2025 at 2:05 AM
I just paid. Where’s my receipt?
Receipts are emailed immediately after payment. If you haven’t received it yet, please check your junk folder. If it’s still not there, please contact suppo...
Mon, 1 Jun, 2020 at 1:58 AM
How do I check the status of my order?
You can check the status of your order anytime by clicking the ‘ORDER STATUS’ link in your order summary email (sent shortly after your payment was received...
Wed, 3 Jun, 2020 at 2:38 AM
I haven’t received my draft document/s yet. How long does it take?
Once we start your evaluation order, we’ll email you the draft evaluation within 24 hours. For orders that include translation, the translation is completed...
Fri, 3 Jan, 2025 at 2:05 AM