Validential Corp.

Agency Questions 10

• Who is Validential?
• Why should I choose Validential for my academic evaluation?
• Which countries are you qualified to complete academic evaluations for
• Where are you located?
• What’s your mailing address?

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General Questions 40

• Why do I need an academic evaluation?
• What are your rates?
• Which type of evaluation do I need?
• What documents do I need to provide?
• How long does it take?

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Order Entered 5

• Why do I have a surcharge on my invoice?
• I just placed an order. Where do I enter my address?
• I just paid. Where’s my receipt?
• How do I check the status of my order?
• I haven’t received my draft document/s yet. How long does it take?

Draft Document/s Received 5

• Why do you send me a draft to review and approve?
• I just received my draft translation document/s. Do I need to do anything?
• I just received my draft evaluation document/s. What do I do next?
• How do I make a correction/edit request?
• I ordered the scan – when will I receive it?

Mailing 6

• I approved my draft document/s. How long does mailing take?
• I realized that I made a mistake on my mailing address, but my order was already mailed. What can I do?
• Where’s my tracking number?
• I received an Electronic Delivery email. What is that?
• My school/employer wants to receive the document/s directly from you. How do I do that?

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After Mailing 3

• I approved my document/s for mailing and they’ve already been mailed, but I now noticed that I need a correction on something. What do I do?
• How long do you keep my document/s on file?
• What if I need a refund?

Mail Not Arrived 1

• Mail Has Not Arrived Yet